MANDEEQ HUSSEIN MOHAMOUD

Senior Experience Specialist | Patient coordinator

Profile summary

Career highlights

Key skills

Professional experience

• •Provide high-quality patient coordination and customer experience support in a premium aesthetic clinic environment.
• •Manage patient journeys from consultation booking to follow-up, ensuring smooth communication and excellent service delivery.
• •Support aesthetic services by coordinating appointments, assisting patients with treatment information, and maintaining strong patient relationships.
• •Oversee daily clinic operations, staff rota planning, shift coverage, task allocation, and resolve operational challenges while collaborating with doctors, nurses, and administrative teams to enhance patient satisfaction and clinic efficiency.

• •Elevated customer satisfaction to 93% through personalized dispute resolution.
• •Optimized scheduling for over 300 monthly appointments, reducing wait times by 15% and boosting patient satisfaction.
• •Enhanced patient trust and appointment efficiency by 20% through the provision of accurate physician information.
• •Managed up to 190 calls per day in a fast-paced environment, serving both English and Arabic-speaking customers.
• •Directed the training and onboarding of 15 new staff members, improving team performance by 20% with a focus on company policies and customer service excellence.

• •Managed professional and facility licensing inquiries, ensuring confidentiality and compliance.
• •Enhanced customer satisfaction by proactively managing appointments in government facilities.
• •Achieved a consistent 98% in performance evaluations, handling 90–100 calls daily with efficiency.
• •Addressed customer inquiries and complaints, maintaining high standards of service.

• •Provided timely and effective solutions to customer complaints, maintaining a 98% customer satisfaction rating.
• •Supported customers in tracking and managing their postal requirements, fostering a 20% uplift in customer loyalty.
• •Collaborated with team members to streamline processes, reducing average call handling time by 10%.
• •Coordinated with couriers to ensure timely delivery of packages, leading to a 15% increase in on-time deliveries.

Education

Certifications

Languages